OilQuickUSA teams up with VCES for install!
Earlier this year, OilQuickUSA announced its partnership with Volvo Construction Equipment Services to provide OilQuick’s proven automatic coupling system on an exclusive basis to the California market. In October, OQ’s sales and service team headed to California for a weeklong training for the VCES team, which was comprised of service technicians and sales.
“The VCES sales and service team went out of their way to help us with anything we needed from extra help to working long hours to make sure the install went GREAT,” states Brian Hawn, Vice President of Service for OilQuickUSA, an Exodus Machines company.
OQ prides itself on its installation training and understands the importance of providing hands-on experience throughout the training. OQ’s approach is to work directly with the dealer or end-user throughout the entire install – from unpacking the system, to installing the coupler on the machine and attachments, and ultimately to providing operation training to the sales and service team.
OilQuick sent out its dream team consisting of Brain Hawn – VP of Service, Jason Johnson – Director of Sales, and Mike Booker – Service Manager that worked closely with the VCES team that included Kevin Robinson – Service Manager, Rick Tripplet and Ryan Engles – Service Technicians, along with Dan McCausland, Sales Leader.
OilQuick has a unique approach to installation and training as the sales, engineering and service teams work closely together to provide the best possible experience for the end-user and all products are designed and integrated for the cleanest possible installation.
We understand that each customer’s install will be unique with special requests as to how the application will be used with the attachments – that’s why a good portion of our training is spent listening. OilQuick listens to the customer’s needs so we can make changes to the install on the fly, provide customized trouble shooting during the process and sales training for potential issues that could arise.
The hands-on approach we take ensures that the customer gets a thorough understanding of our specific procedures and special techniques, so on their next install they feel comfortable and can complete the install efficiently.
The training included installation of the product and sales training for the VCES team. Jason Johnson led the sales team training with a focus on a comprehensive understanding of every aspect of the OilQuick system.
The VCES team was enthusiastic to receive the in-depth training. Dan McCausland states, “Our sales team was so impressed with the training and are excited to add this to our product line.”
OilQuickUSA, located in Superior, WI, is an Exodus Machines company and is the United States distributor for OilQuick. Volvo Construction Equipment and Services a leading international distributor of Volvo premium construction equipment and Sennebogen material handlers.